Developing skills in technical support and troubleshooting through dedicated study. Eager to apply knowledge in hardware, software, and network administration.
Competencies
Key technical competencies I am actively developing and applying.
Diagnosing hardware/software issues, providing remote assistance, and managing tickets.
Windows installation, configuration, troubleshooting, and user account management.
User support, escalation workflows, documentation, and clear technical communication.
AI fundamentals and building intelligent tools for IT support.
Academic Path
Exploring a focused path in Information Technology and Computer Support.
CIT Computer Support Program focusing on technical support fundamentals and network administration.
Specializing in Help Desk Support, System Administration, IT Infrastructure, and User Support.
Pursuing TestOut PC Pro, Hybrid Server Pro, and IT Help Desk Fundamentals certifications.
Certifications Pursuing
Portfolio
Personal projects and learning experiences that demonstrate my growing skill set.
Advanced Windows system management utility with a web interface for streamlined system operations and monitoring.
A secure, local password manager built with React, TypeScript, and Tauri (Rust) for Windows systems.
Python-based Windows utility. Archived and read-only — an early project demonstrating foundational scripting skills.
How I Work
My approach to IT support and problem-solving — clear, effective, and user-first.
Gather information, reproduce the issue, and isolate the root cause using structured diagnostic techniques.
Consult documentation, apply known fixes, and design a resolution strategy with minimal disruption.
Implement the fix, verify the solution, and document everything for future reference and knowledge sharing.